Most Asked

What is ArchOver and how does it work?

ArchOver is a peer-to-peer business lending service, connecting UK businesses requiring finance with investors seeking a secure and favourable return.

Our Borrowers are established UK businesses, with assets against which the loan can be secured. The loans are most often used to increase working capital and to replace invoice financing, factoring or bank overdrafts. The loan sizes range from £250,000 to £15m and offer a fixed term from 3 to 36 months. All Borrowers must pass our thorough credit analysis before the loan is posted on the platform for Lenders to invest in.

Normally loans are secured with an all-assets charge over the Borrower's business and registered at Companies House. All Borrower revenues flow through controlled bank accounts owned by ArchOver, and the value of the security and management accounts are monitored monthly throughout the loan term. We also site visit at least once a year. Lenders must always check the loan specific security description prior to investing to understand the security for that loan.

The funding process takes place on our platform, where the loan, or ‘project’ as we call it, is posted for the Lenders to view. Each project is listed with the Borrowing company’s details, the reason they are seeking finance, the rate the Lender will receive, the loan term and the loan security.

Our Lenders are individuals, institutions (including our parent company that has ‘skin in the game’), all investing on the same terms. We do not operate an auto-bid function; the Lender always decides* where their money goes. When a Lender sees a project that they would like to invest in, they make a ‘pledge’ in multiples of £1,000**. Only when a Lender has pledged will they be asked to transfer funds.

When a project is fully funded, it enters a ‘cooling-off’ period before drawing down.

Loans are funded on either an interest-only or amortising basis. Lenders will receive their interest payments monthly, with a capital repayment at the end of the loan term when funding an interest only loan. Lenders who have funded an amortising loan will receive a proportion of their capital back each month plus interest on the remaining capital. Borrowers may choose to pay off their loan or refinance, and Lenders may choose to reinvest or be paid back at the end of the term.

* Investment Plan option allocates to the next available loans
** Investment Plan has a minimum investment of £250

How can I contact you?

By phone: 020 3021 8100
By email: support@archover.com
By live chat: You can find the live chat icon on the bottom right hand side of the website
Our address is: ArchOver, 5th Floor, 40 Gracechurch Street, London EC3V 0BT

I want to invest – why should I choose ArchOver?

Rates:
  • ArchOver offers returns of up to 10% p.a.
  • There is no cost to lend and rates are fixed: this means the rate posted with the project is the rate you will receive throughout the duration of the loan term.
Security & asset-based loans:
  • Lender security is at the forefront of what we do.
  • All of our loans are asset-based with two tiers of protection. We offer two distinct lending models that reflect this, ‘Secured & Insured’ and ‘Secured & Assigned’. Please visit our ‘Lend’ page to find out more about these models and exactly how our loans are secured.
  • We believe our credit analysis is one of the most thorough in the sector, and we are the only platform to monthly monitor the Borrower’s management accounts and assets throughout the loan term along with onsite visits at least once a year.
  • We have a zero-tolerance policy for late payments and reporting and will call a default immediately.
Control & transparency:
  • Our innovative approach offers transparency throughout the financing process so you always have control over where your money is invested.
  • You invest project-by-project and can review all loan and business details via the platform.

I want to borrow – why should I choose ArchOver?

No personal guarantees:
  • ArchOver facilitates loans based on the quality of a business and its assets and not on the value of its directors’ homes nor their personal assets.
No cost for early repayment:
  • If a business goes from strength to strength and finds that it is able to repay the loan before the end of the term, we do not believe they should be penalised. There are no charges if a Borrower repays early.
Fixed Term, Fixed Rate Loans:
  • All loans are for a fixed term, for a fixed amount and calculated at a fixed rate which allows the Borrower to plan for the future and use the resources available to them in the most efficient way possible.
  • Financing is a one-off process, rather than the weekly or monthly concern of invoice discounting.
Our Lending Models:

Who founded ArchOver?

ArchOver was founded by a group of entrepreneurs who have successfully built businesses from start-ups to publically-traded business.
To find out more about our team, please visit our About Us page.

Who is ArchOver backed by?

ArchOver is backed by the long-established and privately-owned Hampden Group. Hampden is a leading provider of financial and business support services and manages insurance assets and underwriting capacity in excess of £2bn. Hampden is both an investor in ArchOver (the company), and an active investor over the ArchOver platform, investing on the same terms as every other Lender.

How is ArchOver regulated?

ArchOver is fully authorised and regulated by the Financial Conduct Authority under registration number 723755.

ArchOver is not covered by the Financial Services Compensation Scheme. Your capital is at risk.

What happens if ArchOver ceases to trade?

The Finance Conduct Authority has approved ‘run off’ plans for all fully regulated platforms. ArchOver is part of the Hampden Group of companies. Hampden operates in the highly regulated Lloyds insurance market as well as owning a bank and numerous other firms. Hampden is contractually bound to ensure ArchOver remains operational and FCA regulated through the term of the loan book ‘run off’ to manage and protect both Lender and Borrower interests.

Is your platform secure?

ArchOver and its technology partners take all measures to ensure the security and stability of our secure platform. The platform has been built on the recognised industry standard Microsoft.Net software stack. The platform has been designed from the ground up as a scalable, secure and resilient solution. The Microsoft.Net stack provides the strong base grounding for support of scalability and also provides industry tried and tested facilities for security. All communications between the end users and the platform are encrypted via use of an SSL certificate. All data is saved in a secure environment in the Cloud and backed-up frequently to a secure secondary store. Additionally, ArchOver has a security proxy sitting between users and the platform to monitor for any suspicious activity and raise alerts. ArchOver has a full-service level agreement with both our development partners Gislen and our hosting partners Microsoft Azure that provides for contingency in the case of server failure or invasion and a robust disaster recovery process. Our platform has passed a regulated load balancing test for its ability to cope with up to 800% additional activity. It has also passed a focused penetration test to cover off base level attack scenarios. In its build, the platform is also GDPR-compliant.

I am interested in working for ArchOver – where can I find out more?

An entrepreneurial mindset is a common theme throughout the business with a core group of professionals who have learned ‘on the job’ supporting the senior management team. Our people are quick learners, enthusiastic and work hard to excel in what they do.

We never turn away from the opportunity to meet exceptional people and if you are really good we will find a role for you. For more information on current opportunities, please visit our Careers page.

ArchOver already works with a number of agencies who have been included on our Group PSL, we therefore ask that NO AGENCIES contact ArchOver direct.

Registering

Where do I register as a Lender and how long does it take?

Click on Register and in less than two minutes you can start lending over the ArchOver platform.

What are the minimum requirements for Lending over the ArchOver platform?

You must be aged 18 or over, have a bank account in either the UK, Isle of Man, Jersey or Guernsey and a permanent UK address. Non-UK residents are permitted to lend but will be considered at our sole discretion and must be able to provide ArchOver with relevant documentation. Please contact 0203 021 8100 or email lenderteam@archover.com for more information.

What checks do you carry out on Lenders?

By law, all P2P lending platforms must carry out Anti-Money Laundering (AML) and Know Your Client (KYC) checks. These checks are automated, but you may, from time to time, be asked to provide ArchOver with some additional information to confirm your identity or to prove your address.

Pledging & Payment

How do I pledge?

Each project has a ‘Pledge’ button. Click on the ‘pledge’ button, decide how much you wish to pledge, in multiples of £1,000*, and click ‘Accept’. By clicking ‘accept’, you accept the Terms & Conditions for the Loan, confirm your profile is up to date and you commit to the pledge.

*Investment Plan has a minimum investment of £250

How much can I lend?

We have a minimum pledge of £1,000*. Thereafter, Lenders must pledge in multiples of £1,000*. There is a limit of 50% of the value of each loan for a single Lender and we may at our discretion refuse Lenders exceeding 10% if we feel it would be in their best interest. Make sure any lending through ArchOver forms part of a balanced portfolio. Remember, too, that your capital is at risk, and interest payments are not guaranteed if the Borrower defaults. Historic loan default rates are not necessarily indicative of future default rates.

* Investment Plan has a minimum investment of £250

Are there any fees for lending?

No. Fees are only paid by Borrowers.

How do I pay for my pledge?

There are two payment options available to you, both powered by our partner MangoPay:

  • Direct Debit: Used by the majority of our Lenders, this enables you to set up a mandate to transfer the amount automatically when you make a pledge. You only need to set up the mandate once allowing all future pledges to be collected directly from your designated bank account. Go to the ‘Bank Account’ section in ‘My Profile’ to enable ‘Direct Debit’. For more information on Direct Debit and how it works, please visit: directdebit.co.uk/. The maximum single payment you can make by Direct Debit is £20,000. Any payments over this limit must be made by bank transfer.

  • Bank transfer: After confirming your pledge to a project you will be presented with three pieces of information: a bank account number; a sort code; and your lender reference number – this information allows you to manually transfer the pledge amount. For each payment that you make via bank transfer, the same sort code, account number and reference is used.
You are able to deposit funds into your ArchOver e-wallet using the same bank account number; a sort code; and lender reference number prior to making a pledge.

When do I have to pay for a pledge I have made?

If you have not set up a Direct Debit with ArchOver, your funds should be sent by bank transfer within 96 hours. Email reminders will be sent if you do not pay and you risk not being part of the project if your funds are late. If you have set up a Direct Debit with ArchOver, the pledge amount will be debited from your account 3 to 4 working days after you pledged and no further action will be required. You will be given prior notice of the amounts and dates of collection for all Direct Debit payments.

How does Direct Debit work?

Direct Debit is an instruction from you to your bank which authorises the organisation that you want to pay to collect varying amounts from your account, provided you have been given prior notice of the amounts and dates of collection. In order to set up a Direct Debit with ArchOver, you will need to create a ‘Mandate’. To do this, please log in to ‘My Profile’ and enable ‘Payments via Direct Debit’ in the ‘Bank Account’ section. Once you click ‘Save’, you will be taken through the mandate set up process with our payments partner, MangoPay. Thereafter, all pledge payments under £20,000 will be taken by Direct Debit from the bank account listed on your account. If you want to switch off Direct Debit, please go to My Profile and switch the ‘Payments by Direct Debit’ button to ‘No’. Once you click ‘Save’, your mandate will be cancelled and all future pledge payments will need to be paid for by bank transfer. However, please note that this does not cancel any pending Direct Debit payments. To do this, please contact your bank. All Direct Debit payments are protected by the Direct Debit Guarantee. For more information, please visit www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarantee.aspx..

What is the difference between the two wallets?

ArchOver operates a two-wallet system, a ‘Primary Wallet’ and an ‘ISA Wallet’.

  • Primary Wallet- This wallet is your main ArchOver wallet for all non-ISA investments. Unlike your ISA wallet, if you make a pledge from your Primary wallet, it is not necessary to deposit funds beforehand. We ask for pledge payments to be made within 96 hours. There is a deposit function in your Primary wallet should you wish to deposit funds via Bank Transfer or via Direct Debit prior to making a pledge.

  • ISA Wallet- This wallet is created when you register for an ArchOver IFISA. You must have funds available in your wallet before making a pledge.
With both wallets, you have the option to ‘Retain interest and capital repayments’ in the wallet. This means that you can choose to hold funds that are due to be repaid to your bank account in your wallet on the platform. You can manually withdraw funds from the wallet as and when you like.

When will I start to earn interest?

As soon as the Borrower draws down the funds, interest starts to accrue. Interest is paid to you monthly in arrears.

How is interest paid?

Interest is paid monthly in arrears. It can either be paid back into the bank account listed on your profile, or you can opt to retain your payments on your profile so that they are readily available for any future opportunities. A full breakdown of your monthly payments is available through the payment calendar on your dashboard. You will be informed when interest payments are made.

What will the average return on my investment be?

Each project states the interest rate that Lenders will receive. Interest rates increase the longer the term of the loan, and are dependent on the type of loan. Once you have started lending, your Lender Dashboard will display your average interest rate based on the projects you have lent to. Please refer to the ArchOver homepage for the current average rate of interest being paid to Lenders. Alternatively, please register to the platform where you can view both past and current Investment Opportunities and the rates associated with them.

What if I need to withdraw my investment?

ArchOver does not currently operate a loan exchange for Lenders to buy and sell loans. We anticipate launching a loan exchange in the future. Should you wish to sell your loan unit(s) please contact lenderteam@archover.com.

Can my pledges be automated?

We operate two options. Normally each loan is listed individually to allow the Lender to view all relevant details prior to pledging. As a Lender, you select each project you would like to participate in as and when they become live on the platform. You are notified by email when a project goes live.

The second option is the Investment Plan which will automate the investments. This will be launching in Q4 2018.

How many loans should I invest in?

You should always diversify your portfolio when lending through any P2P lending platform. We suggest you start small and build your portfolio as each opportunity arises.

Can you help me choose which loans to invest in?

No. ArchOver is not allowed to offer any advice or opinion as to which projects you should lend to. Lending should always form part of a balanced portfolio.

Can I invest using my ISA?

The Innovative Finance ISA (IFISA) allows peer-to-peer investments up to £20,000 to be held in the ISA’s tax wrapper. The ArchOver IFISA is open to both new and existing Lenders.

To open your IFISA, please log in and follow the instructions on-screen. You will need your National Insurance (NI) number in order to complete your registration. To invest using your IFISA, you will need to deposit funds in your 'ISA Wallet' before pledging on the platform. You can do this via the 'Wallets' tab on your Investment Dashboard.

Please remember, you can only have one IFISA with one provider in a tax year. You can change providers during the tax year by transferring your IFISA to a different FCA-authorised platform. As with all investments, your capital is at risk.

Please contact ifisa@archover.com with any questions you have.

Read our full FAQs for IFISA

Can I transfer in existing ISA funds into my IFISA?

Yes you can. However, if you have not already set up your ArchOver IFISA the transfer in function will not be available.

Once your IFISA has been set up, please follow the link on your ArchOver profile to start the transfer in process. You can transfer in existing ISA funds from the following ISAs; Cash, Stocks and Shares and IFISA.

You will need the account number for the existing ISA that you wish to transfer the funds from.

Please contact ifisa@archover.com with any questions you have.

Read our full FAQs for IFISA

Your ISA Wallet

All interest and capital repayments made to your ISA wallet will automatically be retained in the wallet. You can manually withdraw funds from the wallet as and when you like.

The ArchOver IFISA is a flexible ISA.

Read our full FAQs for IFISA

Can I invest using a SIPP or SSAS?

Investments over the ArchOver platform can be made using a SIPP or a SSAS. ArchOver have been approved by various SIPP and SSAS providers. Please contact ArchOver for more information on this by email at info@archover.com or by phone on 020 3021 8100.

How ArchOver Works

Who can borrow?

Each potential Borrower must meet the minimum criteria for any ArchOver service:

  • Be a UK Business (excluding Northern Ireland)
  • Be a company which is Private Limited, Public Limited or an LLP partnership
  • Have an established management team
  • Trade Business to Business
  • Have a proven business model, with an experienced well managed team
  • Have assets that can be used as collateral for the loan, for the term of the loan
  • Be able to provide financial projections for the term of the loan
  • Be able to fully satisfy the credit criteria laid out in the Credit Manual for each service
We define the minimum criteria for a Borrower seeking a Secured & Assigned loan as:

  • Trading for at least 3 years, preferably 5
  • Profitable business model, or demonstrate a route to profitability
  • Minimum assignable contracted turnover value of four times the required loan value
  • Low churn of clients, prove that the business can retain clients
  • No immediate changes to the business, no management changes or mergers which can change the model
  • Business registered in England, Wales or Scotland
  • Presence on Companies House
  • An appropriate level of collateral to support the loan during the loan term
  • Provide management accounts and projections for the loan term
  • Provide a cash flow which supports the loan repayments of interest/capital
  • Delivered satisfactory responses to questions raised by ArchOver
  • An established management team with the relevant experience to trade in the sector
Beyond the criteria listed above, all Borrowers must also allow ArchOver to take an all-assets charge over the company and pass our thorough credit analysis, conducted by our expert Credit Team. More details of this can be found under the Security section of these FAQs.

Can I ask the Borrower questions?

No. As part of the ArchOver service, extensive due diligence is carried out by our experienced Credit Team. Full details of the project are listed on the platform. Please call us on 020 3021 8100 if you have any questions, as we are always happy to help. Please note we are not authorised to provide any advice or opinion on the Borrowing company.

What is the average loan term?

Each loan on the platform (we call them ‘Projects’) has the length of the term listed. The minimum term available is 3 months with a maximum of 36 months. The average project length is currently 12 months.

What and why is there a 14 day cooling off period?

The Financial Conduct Authority (FCA) encourages P2P lending platforms that don’t offer a secondary market to offer a cooling off period of 14 days for every lending opportunity. Your 14 day cooling off period starts from the date you make a pledge.

What are the tax implications?

As a Lender, on the ArchOver platform you are responsible for detailing to HMRC interest earned through your lending activity on the ArchOver platform. Your Lender Dashboard has a Payments table that details the amount of interest paid over the course of the tax year and you can download the statement in PDF or .CSV formats. In April 2016, HM Treasury confirmed that the first £1,000 of peer-to-peer earnings is tax-free, with the limit capped at £500 for higher rate taxpayers. The statement generated on the ArchOver platform is purely a guideline – if you have any questions about your tax, you should contact your tax adviser or local tax office.

What happens if a project fails to fund?

If a project fails to fund, all funds are returned at no cost to the Lenders.

Do you grade each loan?

No. There is no universally agreed grading system for credit risk for small- and medium-sized businesses. We only work with companies who have passed our rigorous credit analysis, more detail of which can be found in the Security section of these FAQs.

How do you manage late payments and monthly reporting defaults?

We have a zero tolerance to late payments. If payments and/or monthly reporting are not made on time and a Borrower cannot rectify the situation within a maximum of 14 days, we will start the recovery process.

Can the Borrower repay the loan early?

Yes. Borrowers can repay their loan(s) early and the final interest and capital repayment will be transferred to the bank account details listed on your Lender profile. There is no early redemption charge to Borrowers.

What if I have a complaint?

ArchOver is committed to providing a high quality, transparent and accessible service to everyone we deal with. In order to do this, we need you to tell us when we get things wrong. We want to help resolve your complaint as quickly as possible and to your satisfaction.

If you wish to make a complaint, you can do so by email info@archover.com or by letter. We are happy to deal in the first instance by phone to see if we can resolve your issue quickly but, if not, we will require a written complaint so we can fully understand the issue(s).

If you are disabled and need a reasonable adjustment to ensure you can register your complaint, you can contact us alternatively by telephone asking a member of staff to help you in writing out your complaint. Our contact details are on the ArchOver website or you can call 020 3021 8100. If you require different adjustments, let us know, and we will try and put those arrangements in place where we can. Click HERE to learn more about our complaint email.

IFISA

What is an ISA (Individual Savings Account)?

An ISA is an Individual Savings Account which allows you to protect any interest you earn on savings and investments from being subject to tax. The maximum you can save or invest via an ISA in the 2018/2019 tax year to benefit from the tax-free wrapper is £20,000.
There are currently four types of ISA, with each one offering different returns and risk-levels: Cash ISA, Stocks and Shares ISA, Innovative Finance ISA (IFISA), and Lifetime ISA.

What is my annual ISA allowance?

In the 2018/2019 tax year, the maximum you can save or invest in an ISA is £20,000.

How many ISAs can I have in one year?

You can only set up one of each type of ISA in any given tax year. This means, if you have opened an IFISA in the current tax year with a different provider, and you wanted to open an IFISA with ArchOver, you would need to transfer the total amount from the other provider to ArchOver and close the other account.

What is an IFISA (Innovative Finance ISA)?

An Innovative Finance ISA, or IFISA, allows individuals to invest some or all of their annual ISA allowance across loan-based Peer-to-Peer lending and crowdfunding platforms. This allows you, as an investor, to earn a higher rate of return – up to 10% p.a. with ArchOver – than via other types of ISA, while protecting your investments from tax.

However, it is important to remember that, as with any form of investment, your capital is at risk, and is not covered by the Financial Services Compensation Scheme. While the IFISA is a tax-efficient way to invest and earn favourable returns, it does not protect your money from capital losses and you could get back less than you invested.

What is the difference between an IFISA and other ISAs?

The Innovative Finance ISA allows individuals to earn tax-free interest by investing over Peer-to-Peer and Crowdfunding platforms. With the ArchOver IFISA, you are lending your money to established UK businesses and you can earn up to 10% p.a. on your investments. As with all investing, your capital is at risk.

The Cash ISA includes savings in bank and building society accounts and some National Savings and Investments products. A Cash ISA usually offers returns of 1 – 3% p.a.. Your capital is not at risk as you will never get back less than you put in.

The Stocks & Shares ISA includes shares in companies, unit trusts and investment funds, corporate bonds and government bonds. With a Stocks & Shares ISA, you are investing your money and, as such, there is the risk that the value of your money can decrease as well as increase over time.

The Lifetime ISA (“LISA”) can be used to purchase your first home or to help you save for retirement. It works slightly differently to other ISAs, in that you can put up to £4,000 a year into your LISA until you are 50, and the government will add 25% bonus to your savings, up to a maximum of £1,000. You can only withdraw your funds if you are purchasing your first home, are aged 60 or over, or are terminally ill, otherwise there is a 25% charge.

Who can open an IFISA?

You must be 18 or over, a resident in the UK or a Crown servant (eg diplomatic or overseas civil service) or their spouse or civil partner if you do not live in the UK. You cannot hold an IFISA with or on behalf of someone else.

When is the tax year?

The tax year begins on 6 April each year, and ends on 5 April the following year.

Can an IFISA be held with more than one provider?

You can open one new IFISA per tax year. You can keep IFISAs from previous tax years, so you may have multiple IFISAs with multiple providers at any one time.
Investors can transfer funds between platforms or ISA managers. This is especially useful if there are funds subscribed to ISAs in previous years that you would like to invest in a Peer-to-Peer platform.

How do I set up my ArchOver IFISA?

You can set up your ArchOver IFISA by first registering on our platform here: https://secure.archover.com/User/Registration. When you have logged in, you will see an option to set up your ArchOver IFISA, which will take you through the process. Please remember that you will need your National Insurance (NI) number to complete the process.

If you are an existing ArchOver Lender, you should first log in to your account. You will see an option to set up your ArchOver IFISA, which will take you through the process. Please remember that you will need your National Insurance (NI) number to complete the process, even though you are already registered on the platform.

You will need to deposit funds into your new ISA Wallet to be able to invest.

How do I make an investment using my ArchOver IFISA?

Once you are registered as a Lender on our platform and have set up your IFISA, you will need to deposit funds into your ISA wallet before you can invest or ‘pledge’. Once the funds are available in your ISA wallet, you can invest in any live loan. You will be informed by email when a new loan is available on the platform. When you have selected a loan to invest in, you can choose to allocate funds from your ISA Wallet.

How do I deposit funds into my ISA wallet?

To deposit funds into your ISA wallet, you must have registered for the ArchOver IFISA. Once you have done this, you will be able to see a tab on your Investment Dashboard called ‘Wallets’.

Go to ‘Wallets’ and click on ‘Top-up Wallet’. This will open a pop-up window, giving you the option to enter the amount you want to add to the wallet and choose your preferred method of transferring the funds.

If you have Direct Debit enabled on your ArchOver account and you choose this transfer method, the funds will be debited from the bank account listed on your profile. If you choose the bank transfer method, you will receive an email with the bank details.

Can I transfer existing investments from my standard ArchOver account into my IFISA account?

No, you cannot transfer existing investments that you have made with ArchOver to your IFISA account.

Can I transfer my ISA from another provider to your IFISA?

Yes, you can. Remember that you can only have one IFISA with one provider in a tax year. You can change providers during the tax year by transferring your IFISA from your current provider to the ArchOver IFISA. To do this, you can complete our online Transfer In application which can be found on your profile. You can transfer in funds from a Cash ISA, Stocks & Shares ISA and an IFISA.

Am I able to withdraw funds from my ArchOver ISA?

Yes, you are able to withdraw funds from your ArchOver IFISA. ArchOver operates a Flexible IFISA so you are able to deposit and withdraw funds as many times as you like, up to the annual limit. For example, if you deposited £20,000 into your IFISA wallet that you haven’t yet invested, you are able to withdraw all or part of those funds; you can then deposit the funds again up to the £20,000 limit for that tax period.

Can I reinvest interest earned on my ISA investments even if I’ve invested my full entitlement for that tax period?

ArchOver allows you to pledge in increments of £1,000. If the interest you’ve earned on your ISA investments with ArchOver reaches £1,000, you are then able to invest this interest into a future opportunity on the platform. Unfortunately, you cannot pledge less than £1,000.

Security

How is the loan secured?

With the exception of our Research & Development Advance (RDA) lending service, all loans facilitated by ArchOver are secured by an all-assets charge over the Borrower’s business, registered at Companies House. In addition, all Borrower revenues flow through Controlled Accounts owned by ArchOver. This means we can quickly recover due funds from the Borrower’s customers for Lenders.

The all-assets charge and Controlled bank accounts are in place for all loans (with the exception of the Research & Development Advance) on the ArchOver platform. Some loans are further secured by a second tier of protection, which sits on top of the basic security requirements listed above, and which varies dependent on the lending service. Secured & Insured loans are secured against a company’s Accounts Receivable (ARs), the money owed for the goods and services the business delivers to its customers. The ARs are insured by our partners, Coface, against late or non-payment. Coface is a world-leading provider of credit insurance and debt recovery services, sometimes the Borrower will choose their own Credit Insurer or have their own credit insurance already in place, the Credit Team will review all policies as part of the on-boarding process to ensure that the cover is adequate For Secured & Assigned loans, ArchOver takes assignment of the contracted recurring revenue, meaning ArchOver is the beneficial owner of those contracts, and may dispose of them to a third party if necessary.

These two lending services address security in different ways to suit the different needs of the Borrowers, but with both, Lender security throughout is paramount. ArchOver always ensures that the security in place is appropriate. We have a zero tolerance of default. Unlike other P2P platforms, this includes any missed payment. We also monitor the Borrower monthly throughout the loan term. More information on our due diligence process can be found in these FAQs.

What is the due diligence process?

ArchOver’s due diligence process spans the entire borrowing cycle; from the moment a Borrower first engages with our Commercial Team we are collecting information about their business, and this continues right through to the point at which the loan is repaid.

It is fair to say that our Borrower due diligence never stops, but the linchpin in the process is the work done during Credit Analysis, before a loan goes live on the platform. Once a prospective Borrower has provided the necessary materials, their loan application is passed on to the ArchOver Credit Team for review. The Credit Team examines the business’ historic accounts, management accounts, projections and available security. For a Secured & Insured loan, they look at the debtor historically and the credit insurance cover available on borrowing businesses. The Team looks to leverage the credit insurer’s knowledge of the Borrower’s clients and their creditworthiness, as well as their broader micro- and macroeconomic market data, into the Credit Analysis process. In many ways, this insurer-led analysis represents a second level of due diligence.

For a Secured & Assigned loan, the Team also reviews the Borrower’s historic levels of monthly recurring revenue and analyses the rate of client churn. When the Credit Team has completed its review, they issue a paper to the ArchOver Credit Committee with a recommendation on whether to proceed with a loan or not. Subject to Credit Committee approval, the loan will then be prepared for the platform. After the loan has funded and drawn down we enter a new phase of due diligence, which we call ‘Monthly Monitoring’.

Each month we request an up-to-date debtor listing (for Secured & Insured) or recurring revenue schedule (for Secured & Assigned) and the previous month’s management accounts, management commentary, bank statements and directors assurances regarding payments to HMRC for review, we also review the insurance cover. This process allows us to track the progress of our borrowing businesses and act in a timely manner where we need to.

Do you monitor Borrowers after the funds are drawn down?

Yes – due diligence never stops. ArchOver assess the Borrower on a monthly basis. A Borrower must report their debtor book (Accounts Receivable) or recurring revenue schedule by the 5th of the month. We check this against forecasts the value of the discounted security must be above or equal to the loan value. For instance, for a Secured and Insured project, the value of the AR is discounted to 80%, and the borrower must maintain the security above the loan value. The Borrower must also send their full management accounts by the 20th of each month we can check these against forecasts to keep a close eye on the health of the business. We also carry out site visits every six months.

Is your platform secure?

ArchOver and its technology partners take all measures to ensure the security and stability of our secure platform. The platform has been built upon the recognised industry standard ‘Microsoft .Net’ software stack. The platform has been designed from the ground up as a scalable, secure and resilient solution. The Microsoft.Net stack provides the strong base grounding for support of scalability and also provides industry tried and tested facilities for security. All communications between the end users and the platform are encrypted via use of an SSL certificate. All data is saved in a secure environment in the cloud and backed up frequently to a secure secondary store. Additionally, ArchOver have a security proxy sitting between users and the platform to monitor for any suspicious activity and raise alerts. ArchOver have a full-Service Level Agreement with both our development partners, Gislen, and our hosting partners, Microsoft Azure, that provides for contingency in the case of server failure or invasion and a robust disaster recovery process. Our platform has passed a regulated load balancing test for its ability to cope with up to 800% additional activity. It has also passed a focused penetration test to cover off base level attack scenarios. The ArchOver platform in its build is GDPR-compliant.

How is my information stored?

ArchOver takes its own security and the security of its customers very seriously. ArchOver maintains a secure internal back office network running off encrypted lines to our cloud-based office systems. Our transactional platform is hosted in a secure virtual server farm within the EU to comply with data protection directives. Data is backed up on an incremental basis daily, and a full backup weekly. Data is only accessible via specified ArchOver staff and support delegates. The transactional site uses 1024-bit encryption via HTTPS over the internet. Sensitive data is encrypted at storage. The transactional site is constantly monitored 24/7 for health and attacks. The SLAs in place provide for immediate notification of any service issues or suspicious access. ArchOver is fully GDPR-compliant.

Will I remain anonymous on the Platform?

Yes. All Lenders are anonymous to other Lenders and the Borrowing company. Each Lender has a unique ID.

What happens if ArchOver ceases to trade?

The Financial Conduct Authority has approved ‘run off’ plans for all fully regulated platforms. ArchOver is part of the Hampden Group of companies. Hampden operates in the highly regulated Lloyds insurance market as well as owning a bank and 40 other firms. Hampden is contractually bound to ensure ArchOver remains operational through the term of the loan book ‘run off’.

How is ArchOver regulated?

ArchOver is fully authorised and regulated by the Financial Conduct Authority under registration number 723755.

Are my investments covered by the FSCS?

ArchOver is not covered by the Financial Services Compensation Scheme. Please see the Risk Warning for more information.

Borrower FAQs

Must my business be profitable?

It depends on the loan service that you are seeking. For Secured & Assigned your business must be profitable. For our Secured & Insured service, we will lend to companies that are not currently profitable so long as they can demonstrate a clear route to profitability in the near future.

How do I pay interest and repay the loan?

The majority of our loans are interest-only with one bullet repayment at the end of the term. The monthly and final payments are collected via the loan Direct Debit set up at the start of your facility.

Will I know who the Lenders are?

No. The ArchOver family of Lenders who lend to your company remain anonymous throughout the term of the loan, however each Borrower will receive a copy of an anonymised lender schedule which is attached to the finalised facility agreement after funding is completed. The Borrower will then know how many lenders there are in the project, and the size of the pledges made.

Will my customers know I have an ArchOver loan?

Your company details will be made public on the secure ArchOver platform. Only registered Lenders will have access to details of your loan. Most borrowers engage with other registered user marketing (email) to help their projects quickly fund. ArchOver will register a charge at Companies House on the company assets and this information will be in the public domain.

Who owns ArchOver?

ArchOver is part of the Hampden Group. The directors are also shareholders within ArchOver.

What type of loans do ArchOver offer?

Secured & Insured: Where we lend against the value of a company’s accounts receivable.

Secured & Assigned: Where we lend against contracted recurring revenue.

Further details can be found at https://www.archover.com/borrow Please feel free to contact us on 0203 021 8100.

What is the minimum debtor concentration for Secured & Insured?

We like to facilitate lending to companies where there is a wide spread of customers using their products/services. However, we will consider Borrowers with tight concentrations if our credit team can get comfortable with the overall business.

Are there any other costs or charges?

Borrowers pay a competitive rate per annum; a one-off marketing fee of 4.8%; and the cost of insurance (Secured & Insured only). We always try to avoid third party legal fees by using simple, standard documentation. However, there are times when legal advice is required - the cost of which will be notified to you in advance and will be for your account.

Can I repay early?

Yes, you can pay early with no early penalty charges, you will be asked to settle the final month’s interest.

How much can I borrow?

We facilitate lending from £250,000 upwards.

Do you lend to exporters?

Yes. To find out more please contact us on 0203 021 8100.

How do Borrowers pay credit insurance?

We have negotiated a 70% discount over typical Whole of Turnover insurance policies. This credit insurance is available through either our nominated broker or you can arrange/use your own policy. Typically, premiums are paid over 10 months.

Do you collect interest by Direct Debit?

Yes. All payments made by Borrowers are collected by Direct Debit.

Where does the money come from?

Our family of institutional and individual Lenders lend on the same terms.

What sectors do you lend to?

We are happy to look at all businesses though our appetite for certain sectors will fluctuate depending on our current exposure.

Do you deal with distressed businesses?

We will look at distressed businesses on a case-by-case basis.

How and why is it that you don’t take personal guarantees?

ArchOver lends to a business based on its ability to repay interest and the capital. We monitor this monthly. We do not believe that personal guarantees are an effective form of security.

Do you only fund against Accounts Receivable?

No. We also lend against contracted recurring revenues.

Introducer FAQs

Where do you generate loans from?

We generate loans directly, through our network of introducers and various other marketing campaigns.

Do you declare my commissions?

No. Any commission paid by ArchOver will remain anonymous.

When am I paid commission?

On drawdown of the loan.

Q&A with Charlotte Marsh, Head of Credit

How does ArchOver review a business that wants to Borrow?

The Commercial Team at ArchOver is responsible for the initial screening of potential Borrowers and only pass on those that meet our lending criteria. The Credit Team then invests a considerable amount of time - on average four days - to fully review a potential Borrower. Should the Borrower be approved by the Team, they will pass them onto the Credit Committee for review.

What is the ArchOver approach to Credit Analysis?

We employ a traditional Five C approach: Character; Capital; Capacity; Conditions and Collateral. We believe the only way to achieve this is to discuss with the owners and senior management of the business to understand where it has been, where it is today and where it wants to go tomorrow. Understanding a business is a complex, multidimensional challenge and we employ both quantitative and qualitative elements when reaching judgments. The primary goal for the Credit team at ArchOver is to produce consistent and authoritative industry leading analysis to deliver the best possible investment outcomes for our Lenders.

What are you specifically looking for when reviewing a Borrower?

We have a detailed process we follow to deliver a number of key metrics so that our Credit Committee can take an authoritative decision on what companies should make it onto the platform. We break these down as:
  • Analysis of the business wishing to borrow and the industry category they operate in
  • Financial Statement analysis for strengths and weaknesses
  • Director(s) history and risk
  • Cash Flow analysis and projections for loan repayment
  • Collateral analysis
  • Analysis of credit risk
  • Third party extended risk – i.e. customers, sector
  • Security and the ability to maintain that security throughout the loan

What is your approach to risk?

All business lending carries risk. There are three ways of dealing with risk: Eliminate it; mitigate it; accept it. To understand risk it is imperative that you carry out a detailed identification methodology; understand and acknowledge that a proportional amount of risk is ubiquitous; constantly monitor that risk; identify and handle new risks as they arise within a business. However, the other way to mitigate risk for our Lenders is to ensure the right level of ‘security’ is always in place should things ever go wrong with a loan.

At ArchOver we monitor both risk and security on a monthly basis, something we believe is unique within the P2P industry.

What sets ArchOver apart from the industry in terms of Credit Analysis?

To date we’ve lent over £80 million to a diverse range of businesses, and had only a handful of defaults in the four years that we have been active. As a team, we believe this track record has been down to the time and effort we spend on-boarding. But we also believe our relationship with Borrowers, the fact we monthly monitor them against their projections and visit their premises twice a year, all contribute to a stable loan portfolio for our Lenders.